Delivery & Returns

Delivery:

How long will my candle take to arrive?

If you place your order before 12pm it will arrive the next working day. We use UK Mail to fulfil all our deliveries.

How much is delivery?

Standard delivery to UK postal addresses is just £2.95 or free if you spend £30 or more. 

Do you accept returns?

If you should change your mind about your candle purchase, then you have 7 working days to return your purchase. You MUST notify us via email to hello@candlepinclub.com before returning ANY item. Please state in the email:

Your name
Order/invoice number
Reason for returning the item/s
Whether you would like an exchange or refund
 
Please ensure all items are returned, unused, in their original packaging.  If there is any sign of use we will be unable to accept the return.

Unless the item/s is faulty, the customer will pay for return postage and packing. If the item/s is faulty then we will refund your return postage and packing costs.

On receipt of the returned item/s, we will issue a refund within 10 working days. The refund will be made via the original method of payment.

This does not affect your statutory rights.